The appointment book allows you to manage your columns, just as you would with a paper diary.
Booking an appointment is easy – with all of your customers stored in a database, it is easy to search for a customer and then select a date and time from the list of available appointments. You can also queue customers that ‘walk in’ to your salon and are willing to wait for the next available member of staff.
From the diary, you can easily click on an appointment to edit it and quickly see at a glance how your day ahead looks. The online diary automatically protects from double booking and only allows appointments during your working hours.
When booking an appointment, the system will only allow members of staff that are qualified to carry out the service to be booked. This prevents accidents and bookings being lost due to mistakes.
Because Fully Booked Salon is all online, you can see the appointment book from any computer/laptop with an internet connection – whether that be in your home on a Sunday evening or on a beach in Dubai.
The customer database allows you to keep a record of all of your salon’s customers. Besides their details, you are able to record any notes that your receptionist/other staff wish to make. This could include certain preferences such as how a client prefers their coffee or essential information such as any allergies a client may have.
Fully Booked Salon allows you to easily accept bookings live into your appointment book from your website. Fully Booked Salon will provide you with a small code (around 3 lines) that you just need to copy and paste onto your website.
Unlike other online systems, your customers don’t have to go through a tedious process to register an online account. Instead, when they enter their details, a text message is sent to their phone with a code that they have to enter online to verify that they have provided a real mobile number.
The reports section allows you to see quickly and easily how the salon is performing. Whether you want to see which clients are spending the most in your salon – to ensure they get VIP treatment – or if you want to find out how well your staff are performing, all it takes is a few clicks.
The reports also provide you with the key information you need to make key business decisions, such as how much you could spend to acquire a new customer and how often they are likely to visit.
The stock management system allows you to keep track of which products you have in stock and what quantity. You can easily add or modify products in the database. Once you’ve completed a stock check, within 1 click you can update the quantity of products on your shelves.
The stock management system will make sure that you have all of the products that your customers are demanding, in stock and ready for them to buy – leading to you making more profit.
With Fully Booked Salon, you can automate appointment reminders to be sent via text message. You have the chance to specify how far ahead of an appointment you want the message to be sent out.
This simple reminder will help to reduce no shows by reminding your customers of their appointment and giving them the chance to modify the appointment if it’s not suitable.
You can also use text messages to send promotional offers to customers, filling gaps in the appointment book and therefore making more money. There is also the option to select customers based on certain criteria, such as if they haven’t visited in the last X weeks.
If your salon uses vouchers or gift cards, you are able to add these to Fully Booked Salon so that they can be redeemed when a client pays their bill/purchases products. You are also able to add expiry dates to ensure that they are only valid within a certain time period.